Find answers to common questions about ordering, shipping, returns, and payments at Dayspoon. All answers are based on our published policies.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States. We do not offer international shipping at this time.

How long does it take to process my order?

All orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day. Orders are not processed or shipped on weekends or public holidays.

How long will my order take to arrive?

Once processed, orders are shipped via our Free Shipping method. Transit time is 3 to 5 business days, for a total delivery time of 3 to 7 business days (processing + transit).

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. If you have not received a tracking email within 2 business days of placing your order, please contact us at [email protected].

What should I do if my order arrives damaged?

Take clear photos of the damaged item and the packaging, contact our customer service team within 7 days of the delivery date, and send the photos and your order number to [email protected]. Without photographic proof of damage, we cannot offer a refund, replacement, or credit.

What is your return policy?

We accept returns within 30 days of the delivery date. Items must be unused and in original condition, returned in original packaging, including all parts, manuals, and accessories. All returns are handled by mail only; we do not accept in-store returns. A prepaid return shipping label is included for eligible returns. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund. There is no restocking fee.

How long do refunds take?

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase; we do not offer payment plans or installment billing.

Can I cancel my order?

You may cancel your order within 30 minutes of placing your order by sending us an email at [email protected]. Once an order has shipped, it cannot be canceled; eligible items may be returned in accordance with our Return & Refund Policy.

How can I contact Dayspoon?

Dayspoon, 2258 3rd Ave, New York, NY 10035, USA. Phone: +1 646 524 5330. Email: [email protected]. Business days: Monday–Saturday. Business hours: 10:00 AM–7:00 PM EST. Our support team responds to all inquiries within 24 hours.